BPO and eCommerce MIS Reports by Sonu Prajapati, Data Analyst

I build these MIS reports for contact centre and BPO operations: period performance from daily to yearly, plus agent, team, people and queue reports. Each one has KPI cards against target, charts, key insights and a full data table you can sort. Demo data: an inbound process with 190 agents, 15 team leaders and 5 managers (January to December 2025), generated for illustration. No real company, client or employee data is shown.

The eCommerce reports cover marketplace and D2C sales: daily sales (DSR) to yearly, target and daily run rate, channels, SKUs, ads, pricing, returns and RTO, courier, inventory, shelf life, channel P&L, settlements and ratings. Demo data: a skincare brand with 24 SKUs selling on Amazon, Flipkart, Myntra, Nykaa, Zepto and its own website (January to December 2025), generated for illustration. No real brand or customer data is shown.